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Terms and Conditions

Bookings

Reservation is possible by internet and by phone. Once we have received your reservation, confirmation will be send by email.

Payment

The booking is definite after payment of the deposit. The deposit of 30% of the total booking cost must be paid 7 days after the booking. The final balance must be paid at least 6 weeks before arriving. In the event of the client making a reservation within 6 weeks before arriving, the total amount must be paid immediately.

Cancellation

In the event of the client cancelling the booking more than 6 weeks before arriving, the costs of cancellation are 30%.
In the event of the client cancelling the booking within 6 weeks before arriving, the costs of cancellation are 100%.

Prices

Prices include:

  • Elektricity and water;
  • Airport transfer from Faro Airport to One2seven (only for holiday houses);
  • Free use of swimming pool, gym, hot tub, BBQ, bicycles and kayak;
  • Fresh towels and bed linen (upon arrival);
  • End-of-stay cleaning service.

Pets

Pets are not allowed.

Occupancy

The total number of occupants must not exceed the number stated on the booking form.

Arrivals and Departures

Access to your accommodation is after 3pm on the day of arrival, but from 10am you can already enjoy the common areas of One2seven. Clients must vacate before 10am on the day of departure, with a possibility to use the common areas during the rest of the day. Keys should be collected and returned to the reception.

Insurance

It is a condition of the booking that the clients take out independent travel insurance. The property is insured against fire and other usual insurable risks but this will not include your personal belongings.

Community Rules

The community rules are available in every house. Violation of these rules may lead to a termination of the booking, especially if the clients are considered to be a risk to the property and its contents or a threat or nuisance to other guests or residents. This termination will be without refund of the rent paid.

Damages & Breakages

Upon arrival clients get an inventory to sign. Any comments may be notified on the day of arrival. On the day of departure, a second inventory shall be made. Any damage caused by the clients, or any third party invited by them to the accommodation, shall be the joint and several liability of the clients. This shall include the cost of replacement and/or reinstatement.

Complaints

Complaints can be notified to One2seven. We take all complaints seriously and aim to resolve all customers’ problems promptly and fairly.